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Returns & Refund Timeline

At Freshness2Door, we strive to provide a seamless and hassle-free returns and refund process for our valued customers. Below is an overview of our returns and refund timeline to help you understand when to expect your return or refund to be processed.

1. Initiation of Return

Once you have initiated a return by contacting our customer service team and providing your order number and reason for return, our team will provide you with instructions on how to return your item. Please ensure that your item meets the eligibility criteria outlined in our return policy.

2. Return Shipping

After receiving instructions from our customer service team, you will be responsible for shipping the item back to us. Please note that you are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service to ensure that your return is received by us.

3. Inspection of Return

Upon receiving your returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined in our return policy. We will notify you via email once we have received your return and inform you of the approval or rejection of your refund.

4. Refund Processing

If your return is approved, we will process your refund within a certain amount of days. The timing of your refund may vary depending on your original method of payment and the processing times of your financial institution. We will notify you via email once your refund has been processed.

5. Exchanges

If you have requested an exchange, we will process your exchange as soon as possible, subject to availability. We will notify you via email once your exchange has been processed and provide you with tracking information for your new item.

6. Damaged or Defective Items

If you have received a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement item at no additional cost to you or issuing a refund.

7. Final Sale Items

Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly marked as final sale on our website.

8. Contact Us

If you have any questions about our returns and refund timeline, please contact us at [email protected]. Our customer service team is here to assist you with any inquiries you may have.

Thank you for choosing Freshness2Door for your organic shopping needs!