Member of

Return Policy for Freshness2Door

At Freshness2Door, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it to us within 30 days of purchase for a refund or exchange. Please read our return policy below for more details.

1. Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with instructions on how to return your item.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges

If you would like to exchange your item for a different size, color, or product, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will replace the item at no additional cost to you or provide you with a refund.

7. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly marked as final sale on our website.

8. Contact Us

If you have any questions about our return policy, please contact us at [email protected].

Thank you for shopping at Freshness2Door!