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Report a Product

At Freshness2Door, we take the quality of our products seriously. If you have received a product that is damaged, defective, or does not meet your expectations, we encourage you to report it to us so that we can address the issue promptly. Below are the steps to report a product:

1. Contact Customer Service

Please contact our customer service team as soon as possible to report the issue with the product. You can reach us via email at [email protected] or through our website’s contact form. Provide us with your order number and details about the product and the issue you encountered.

2. Provide Details

When reporting a product, please provide as much detail as possible about the issue you experienced. This may include describing the damage or defect, providing photos if applicable, and explaining how the product did not meet your expectations.

3. Assistance from Customer Service

Our customer service team will review your report and work with you to resolve the issue. Depending on the nature of the problem, we may offer a replacement product, issue a refund, or provide another resolution that meets your needs.

4. Return Process

If the issue requires you to return the product, our customer service team will provide you with instructions on how to do so. We may ask you to ship the product back to us for inspection, or we may provide a prepaid shipping label for your convenience.

5. Resolution

Once we have received the returned product and completed our inspection, we will take appropriate action to resolve the issue. This may include issuing a refund, providing a replacement product, or offering another solution based on the outcome of our investigation.

6. Feedback

Your feedback is important to us, and we appreciate you taking the time to report any issues with our products. We use customer feedback to improve our products and services, so please feel free to share any additional comments or suggestions you may have.

7. Contact Us

If you have any questions about reporting a product or need assistance with an issue, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!

Thank you for your cooperation in helping us maintain the highest standards of quality at Freshness2Door.