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At Freshness2Door, we strive to provide our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your satisfaction.

1. Returns: If you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as received. Please contact our customer service team to initiate the return process.

2. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

3. Exchanges: If you need to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange. We will do our best to accommodate your request, subject to product availability.

4. Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue and arrange for a replacement or refund as needed.

5. Non-Refundable Items: Certain items are non-refundable, including perishable goods such as fresh produce and food items. Additionally, gift cards and promotional items are non-refundable.

6. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

7. Exceptions: Our refund and return policy may be subject to certain exceptions or exclusions as determined by Freshness2Door in its sole discretion.

Contact Us: If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team. We’re here to help and ensure that you have a positive shopping experience with Freshness2Door.

Note: This refund and return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.